Delivery & Returns

UK DELIVERY IS FREE WHEN YOU SPEND £100

We're still open, and shipping orders. The impact of the coronavirus is not currently affecting UK deliveries.

STANDARD DELIVERY £5.00

Delivery is normally via Royal Mail Second Class Signed For and usually takes 3-5 working days. This is not a trackable service.

NEXT WORKING DAY DELIVERY £8.00 (see exceptions below)

This is a fully trackable Signed For service via www.parcelforce.com. Orders placed before 1pm will be dispatched the same day for Next Working Day delivery. You will receive an email when your order is dispatched. This will confirm the tracking number and you can check the progress of your delivery on www.parcelforce.com

“NEXT WORKING DAY DELIVERY” is not available to these destinations:

Destination Postcodes
HIGHLANDS AND ISLANDS (SCOTLAND) IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
NORTHERN IRELAND BT
ISLE OF MAN IM
ISLES OF SCILLY TR21-25
ISLE OF WIGHT PO30-41

PLEASE NOTE WE DO NOT DESPATCH OR DELIVER ON SATURDAYS, SUNDAYS OR BANK HOLIDAYS

 

DELIVERY TO EUROPE

Destination Rate
BELGIUM, CHANNEL ISLANDS, DENMARK, FRANCE (INC MONACO), GERMANY, IRELAND (Republic of), ITALY, LUXEMBOURG, NETHERLANDS, SPAIN £15.00
AUSTRIA, CORSICA, CZECH REPUBLIC, ESTONIA, FINLAND, LATVIA, LITHUANIA, HUNGARY, NORWAY, POLAND, PORTUGAL, SAN MARINO, SLOVENIA, SLOVAKIA, SWEDEN, SWITZERLAND £25.00
AZORES, BALEARIC ISLANDS, BULGARIA, CROATIA,  CYPRUS, GREECE, MADEIRA, ROMANIA, SARDINIA,SICILY, TURKEY £35.00
ANDORRA, CANARY ISLANDS, GIBRALTAR, MALTA, VATICAN CITY £50.00

Please note that European delivery times will vary dependent on the destination.

We use Parcelforce for delivery of goods throughout Europe. As this is a trackable service you will receive an email when your order is despatched. This will provide your tracking number and you can track the progress of your delivery at www.parcelforce.com

REST OF THE WORLD

For customers outside Europe please contact sales@bigfootshoes.co.uk for a quote. We will be happy to provide fully tracked costs across the globe.

RETURNS

UK Returns

If you are not 100% satisfied with a product, you can return it to us, unworn and in the original packaging, within 28 days for an immediate exchange or refund of the cost of the product.

Please note that the shoes AND box must be returned in the same saleable condition as received. We regret that returned goods cannot be accepted bearing any signs of wear or damage. We suggest that shoes are tried on carpet surfaces only. Please imagine how you would feel receiving shoes which appear to have been worn!

Please follow the instructions on the returns form enclosed with your order. We recommend return via Royal Mail Second Class Signed For, to aid safe return of your shoes.

We regret we are unable to pay for the cost of your returns. We will pay for the second pair to come out to you if you are requesting an exchange for a different size in the same style.

If you have mislaid your Returns Form and need to print an additional one, please click here.

Overseas Returns

If you are not 100% satisfied with a product, you can return it to us, unworn and in the original packaging, within 30 days for an immediate exchange or refund of the cost of the product.

Please note that the shoes AND box must be returned in the same saleable condition as received. We regret that returned goods cannot be accepted bearing any signs of wear or damage. We suggest that shoes are tried on carpet surfaces only. Please imagine how you would feel receiving shoes which appear to have been worn!

Please follow the instructions on the returns form enclosed with your order. We recommend return via a secure “Signed For” service, to aid safe return of your shoes.

We regret we are unable to pay for the cost of your returns.

If you have mislaid your Returns Form and need to print an additional one, please click here.

Need help, can't find the answer? Why not email us or call us on: +44 1753 585422

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Need help? Call 01753 585422